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Unifina Terms of Service

June 22, 2026

USER AGREEMENT

This Agreement (“Agreement”) is a contract between you and Unifina Limited ("Unifina", "we", or "us") and applies to your use of Unifina® products, services, and any other features, technologies, and/or functionalities offered on our website, in the Unifina mobile application, or through any other means (the “Unifina Services”), whether as visitors, registered users, or account holders. The Services are provided to you subject to this Agreement as well as our Privacy Policy, which is incorporated into this Agreement by this reference. By using Unifina Services, you accept and agree to be bound and abide by these Terms. If you do not agree with any part of the Terms, please do not use the Unifina Services.

Unifina Limited is a company registered and incorporated under the laws of the Federal Republic of Nigeria, with its corporate office located in 1 Ogbelle Layout, Jeddo, Warri, Delta State, Nigeria.

Third-Party Providers

By using the Unifina Services, you explicitly consent to the use of your personal information as required to execute the Services in accordance with regulatory requirements, including sharing such information with our bank partners, aggregators, product and service providing partners, and where required, regulatory bodies.

By using certain Unifina Services, you expressly authorize and direct Unifina to share your data and to create or link the following applicable accounts on your behalf via agreements between Unifina Limited and our third-party provider infrastructure: (1) a core digital ledger settlement routing line with our commercial channel providers, including 9 Payment Service Bank (9PSB), (2) an automated real-time identity management account layer through our validation provider, QoreID (A VerifyMe Company).

Pursuant to these Terms of Use, you are authorizing and directing Unifina to create and administer these accounts or integration sessions on your behalf, to consent and agree to necessary terms and policies (where applicable) on your behalf, and to carry out the transactional, verification, and settlement instructions (transfer, deposit, withdraw, etc.) that you may provide to us from time to time with respect to these third-party integrations. You agree that Unifina may access and retrieve your information from these providers in order to display that information to you and facilitate your use of those accounts through the Unifina Services. You also acknowledge that Unifina will close or decouple all such affiliate and third-party account linkages if and when you terminate your Account with Unifina, and you hereby direct and authorize Unifina to do so.

To the extent permitted under applicable law, you understand and agree that Unifina, in its capacity to act on your behalf with our third-party business partners, will not be liable to you for any losses, expenses, damages, liabilities, charges, and claims of any kind or nature whatsoever (including without limitation any legal expenses and costs and expenses relating to investigating or defending any demands, charges, and claims) (collectively, “Losses”) incurred by you with respect to any of the third-party accounts, except to the extent that such Losses are actual losses proven with reasonable certainty and are the direct result of an act or omission taken or omitted by Unifina during the term of this Agreement which constitutes willful misfeasance, bad faith, or gross negligence under this Agreement. Without limitation, Unifina shall not be liable for Losses resulting from or in any way arising out of (i) any action of yours, (ii) force majeure or other events beyond the control of Unifina, including without limitation any failure, default, or delay in performance resulting from computer or other electronic or mechanical equipment failure, unauthorized access, cyber-attacks, strikes, pandemics, failure of common carrier or utility systems, severe weather, or breakdown in communications not reasonably within the control of Unifina or other causes commonly known as “acts of god”, or (iii) general financial market or liquidity conditions unrelated to any violation of this Agreement by Unifina.

Core platform ledgers and digital wallet accounts are managed through regulated licensing corridors. Your financial funds are routed via compliant payment partners. Digital currency and wallet balances stored within the application are (i) Not Federal Government or NDIC Insured unless specified under partner bank mandates, (ii) Subject to strict regulatory limits, and (iii) Bound by local data laws requiring physical localization inside Nigeria.

You may, at any time and at no cost to you, obtain a copy of this Agreement applicable to you by accessing the Website or App and downloading the version available. Alternatively, you may contact us at support@unifina.com.ng and we will provide a copy to you via e-mail.

1. DEFINITIONS

1.1 The following definitions apply:

  • “App” means the mobile application operated by Unifina that facilitates Payment Transactions to Unifina customers on our mobile application through aggregated accounts with our third-party processing partners and core clearing partners in Nigeria.
  • “Account” means any account opened for you with us enabling you to access the App, including a payment account, electronic wallet, or any other applicable definition of an account record.
  • “Accepted Payment Method” means a payment by Card, direct bank transfer, Mobile Money Account, or any other payment method that is accepted by Unifina in exchange for issuing electronic value to your E-Wallet.
  • “Applicable Law” means any and all applicable laws, legislation, bye-laws, decisions, notices, statutes, orders, rules (including any rules or decisions of court), regulations, directives, edicts, schemes, warrants, local government rules, statutory instruments or other delegated or subordinate legislation and any directions, circulars, or codes of practice issued pursuant to any legislation by the Central Bank of Nigeria (CBN), the Nigeria Data Protection Commission (NDPC), or the Nigerian Financial Intelligence Unit (NFIU) which have legal effect in Nigeria.
  • “Authentication” means the performance of operations which enable us to verify your identity, including automated database checks and biometric analysis.
  • “Authentication Instrument” means an item, feature, information, or other instrument that enables you to Authenticate yourself to us and/or to Authorize certain operations for us (for example, personalized security details for the App, a password, a one-time authentication code (OTP), a PIN, biometric markers, or personalized security questions).
  • “Authorize / Authorization” means the performance of operations by which you give us confirmation of your consent to performing certain operations, for example, to execute a transfer.
  • “Authorized Merchant” means a merchant expressly authorized by Unifina to receive payments in relation to its merchant activities via the App.
  • “Authorized Merchant Payment” means a Payment Transaction between you and an Authorized Merchant made via the App.
  • “Business Days” means any day other than a Saturday, Sunday, or an official public holiday declared by the Federal Government of Nigeria, when commercial banks in Nigeria are open for business.
  • “Card” means a debit, credit, or prepaid payment card issued by a licensed financial institution, denominated in Nigerian Naira (₦) or other accepted fiat currency.
  • “Covered Third Parties” means any or all third-party operating system providers such as Apple Inc. (“Apple”), Google LLC, and Microsoft Corporation (and each of their respective related entities), your mobile phone or other mobile device manufacturer, your wireless carrier or other network provider, or any other product or service provider related to your mobile device service.
  • “E-Money” or “Electronic Money” means digital monetary value stored electronically for you, representing a claim on our balance holding ledger infrastructure. E-Money is updated on receipt of cleared funds in a corresponding amount for the purposes of making Payment Transactions via the App.
  • “E-Wallet” means a non-interest-bearing electronic value store maintained within the App for the sole purpose of enabling you to make and receive transfers of funds denominated in Nigerian Naira (₦).
  • “Fee Schedule” means the document comprising all the fees payable by a user for the use and management of an E-Wallet, which is available on the App and updated dynamically.
  • “Fees” means the fees payable by you to us for using our Services as relevant to your transaction profile and as set out on our Fee Schedule.
  • “Nominated Account” has the meaning set out in clause 3.8 below.
  • “Individual” means a natural person.
  • “Legal Entity” means any entity with a distinct legal personality that is not an Individual, such as a registered corporation or enterprise.
  • “Large Enterprise” means a Legal Entity that is not a Micro Enterprise.
  • “Mobile Money Account” means an account used to store and transfer funds held with a mobile network operator or financial service provider.
  • “Payment Order” means any instruction by you to us requesting the execution of a Payment Transaction.
  • “Payment Transaction” means an act initiated by the payer or payee of placing, transferring, or withdrawing funds, irrespective of any underlying obligations between the payer and the payee.
  • “Services” means the financial technology services set out in clause 2.1 below.
  • “Website” means https://unifina.com.ng/ or any official subdomain as updated from time to time.
  • “we”, “us”, or “our” means Unifina Limited and/or our integrated Third-Party infrastructure partners.

2. THE E-MONEY SERVICES

2.1 The services that will be provided by us under this Agreement shall include:

  • 2.1.1 The opening and management of an E-Wallet profile within the Unifina App.
  • 2.1.2 Issuing electronic value to your E-Wallet upon real-time receipt of cleared funds paid to us by an Accepted Payment Method.
  • 2.1.3 Debiting electronic value from your E-Wallet following the execution of a valid Payment Transaction or the payment of any fees pursuant to this Agreement.
  • 2.1.4 Crediting electronic value to your E-Wallet following the execution of an inbound Payment Transaction (for example, following the execution of a transfer where you are receiving the relevant payment).
  • 2.1.5 Redeeming digital value following a request by you to withdraw balances held in your E-Wallet and paying the relevant amount to your validated Nominated Account.

2.2 Your E-Wallet shall not be subject to any overdraft, advance, or credit facilities unless explicitly provided under a separate authorized lending framework agreement.

3. OPENING AN ACCOUNT

3.1 Type of Account which we offer operate as follows:

  • 3.1.1 Personal Account – For use in person-to-person transfers with friends, family, and other individuals whom you know. Personal Accounts may also be used to make Authorized Merchant Payments as described in this Agreement where such services are available. Some features of Personal Accounts may be limited based on your KYC tier validation, transaction velocity, or security profiles. We may require that you provide additional information or pass a biometric check to complete a Payment Transaction.

3.2 In accordance with Applicable Law (including NFIU and CBN anti-money laundering frameworks), we are required to apply due diligence measures aimed at the prevention of money laundering, terrorist financing, and fraud before you can open an Account. Among other measures, we are required to automatically identify and verify your identity, collect documentation about you, track your use of the services, and flags any transaction patterns that run contrary to standard behavioral profiles.

3.3 You are required to provide us with all information and documents which we demand from you in order to apply the due diligence measures referred to in clause 3.2 or to perform any other obligations under Applicable Law and/or this Agreement. At a minimum, you must provide the following details as part of your application to us to provide Services:

If you are an Individual:

  • 3.3.1 Your full legal name, residential address, date of birth, and nationality.
  • 3.3.2 Your active e-mail address.
  • 3.3.3 Your active mobile phone number and your mobile phone device’s unique identification data (UUID/IMEI) for mandatory device binding.
  • 3.3.4 As a proof of your identity, a valid Bank Verification Number (BVN) and/or National Identification Number (NIN) to be validated in real-time via QoreID lookup engines.
  • 3.3.5 A live selfie passport photo for biometric liveness detection.
  • 3.3.6 Depending on the KYC tier desired, a proof of your address, which may include a recent utility bill, tenancy agreement, or localized physical address mapping confirmation.

3.4 We may request, in our sole discretion:

  • 3.4.1 You to provide answers to specific authentication queries or undergo facial biometric verification as part of an Authorization workflow.
  • 3.4.2 Any additional documentation or records deemed necessary in line with our internal risk assessment matrices during the lifetime of your account relationship.

3.5 You undertake that all information and documents which you present to us are true, accurate, and up to date. If any information changes or is discovered to be inaccurate, you must promptly update your details inside the App or via support@unifina.com.ng.

3.6 We may contact third parties (including regulatory databases, credit bureaus, and NIBSS networks) to verify the records provided by you. We reserve the right to limit, suspend, or soft-freeze your E-Wallet until such verification layers are successfully concluded.

3.7 If your application to open an Account is successful, we will activate your E-Wallet tier level

3.8 Once we have activated the account functionality, you must log in using your cryptographically paired device to access your E-Wallet.

4. Keeping Your Account Safe

4.1 You must take all reasonable precautions to keep your E-Wallet, transaction PINs, security details, and the mobile device linked to your account safe from unauthorized third parties. You must notify us immediately at support@unifina.com.ng if you discover or suspect any unauthorized access or device loss.

4.2 Your login passwords, biometric credentials, and transaction PINs must never be disclosed to any individual or stored in plaintext format. We enforce a hard-coded 3-minute automatic session timeout to protect inactive screens.

4.3 You should also:

  • 4.3.1 Ensure that no third party observes your PIN or password entry.
  • 4.3.2 Never share your full authentication credentials with anyone, including members of our support team or law enforcement agents.
  • 4.3.3 Refrain from using obvious combinations for your transaction PIN (e.g., 1234 or 0000).
  • 4.3.4 Comply with all app updates and security advisories issued by Unifina.
  • 4.3.5 Reset your credentials immediately if you suspect your device security has been compromised.
  • 4.3.6 Ensure your mobile device runs updated software and is free from malicious rooting or unauthorized operating system modifications (jailbreaking).
  • 4.3.7 Never access your account from shared, untrusted public hardware devices.
  • 4.3.8 Ensure you log out of the session when your mobile device is left unattended.
  • 4.3.9 Refrain from posting transactional strings, wallet numbers, or sensitive financial screenshots on public social media channels.

4.4 If your registered mobile phone is lost, stolen, or your primary email is compromised, you must notify our compliance team without undue delay to allow us to place an administrative hold on your digital profile.

5. Funding Your E-Wallet

5.1 Once your Account has been opened, digital value will be issued to your E-Wallet corridor in exchange for funding received via an Accepted Payment Method.

5.2 When executing a wallet top-up, you must follow the designated deposit paths inside the App, utilizing direct bank transfer codes or card checkout tools provided by our payment settlement partners.

5.3 All transactions within our primary wallet infrastructure are processed and settled in Nigerian Naira (₦).

5.4 We may, in our sole discretion and in alignment with our Risk Management Framework, place a temporary reserve or hold on wallet balances showing highly unusual transaction velocity, structural anomalies, or unverified spikes in P2P activity.

5.5 To secure your compliance performance under these Terms, you hereby grant Unifina a lien and security interest over the balances held within your application profile.

5.6 Unifina safeguards all customer settlement funds within isolated trust accounts managed via our primary partner financial channels, including 9 Payment Service Bank (9PSB).

6. Executing Payment Transactions

6.1 You can use your verified E-Wallet balance to execute outward Payment Transactions, including peer-to-peer transfers, merchant payments, or outward bank transfers to any Account.

6.2 You are strictly required to maintain a sufficient ledger balance to cover the full value of the outward transfer and any applicable transaction fees prior to initiating a Payment Order.

6.3 If your wallet balance is insufficient to cover the transfer amount plus transaction fees, the application will automatically block the transaction and output an "insufficient balance" warning.

6.4 All transaction paths, velocities, and daily limits are strictly governed by your verified KYC Tier, as well as our mandatory New User Cooling-Off Period.

6.5 All transfers, redemptions, and peer payments are subject to a hard 24-hour velocity limit cap of ₦20,000 during the first 24 hours immediately following an account creation or a device migration event.

6.7 To initiate a valid outward Payment Order, you must provide the following data points via the application interface:

  • 6.7.1 Accurate name of the recipient destination.
  • 6.7.2 Target destination account number or system identifier.
  • 6.7.3 Recipient financial institution name.
  • 6.7.4 Explicit purpose of payment.
  • 6.7.5 Any multi-factor authentication (MFA) confirmations requested by the system.

6.8 For internal peer-to-peer app transfers, entering the verified username or phone number of the target recipient and passing the authorization screen will suffice to move the balance.

6.9 Multi-Factor Authentication (MFA) is strictly required for any outbound transfer exceeding ₦5,000, for changes made to your primary security profiles, or for transactions crossing high-value risk thresholds (where a biometric facial liveness check via QoreID will be triggered for values above ₦1,000,000).

6.10 Prior to transaction finalization, the application will present a clear summary detailing the recipient data, the transfer amount, the applied transaction fee, and the final breakdown.

6.11 Once you review and input your authorization PIN or provide your biometric signature, the transaction metadata is permanently logged onto our non-repudiable transaction audit history ledger.

6.12 All administrative overrides, manual corrections, or backend transaction reviews conform strictly to our internal Maker-Checker Rule. This requires a separate manager validation before any system alteration is executed.

6.13 When a transaction is concluded, the app will instantly generate a downloadable transaction receipt containing a unique tracking code.

6.14 If an outward transfer fails due to an external network error or bank rejection, our systems will automatically process a ledger reversal to restore the equivalent value to your active wallet balance.

7. Execution Timeframes

7.1 A transaction instruction is considered binding the exact moment it is authorized by the user and captured by our application server nodes.

  • 7.1.1 Standard digital transfers within Nigeria’s instant payment network are processed in real-time.
  • 7.1.2 If an infrastructure timeout occurs at the partner bank tier, final settlement execution may experience processing delays governed by standard automated interbank settlement clearing windows.

7.2 Once an outbound transaction is authorized and passes through our external payment rails, it is immediate and cannot be recalled or cancelled by the user.

7.3 Users are solely responsible for ensuring that the recipient account details, bank names, and numerical fields are entered accurately prior to inputting their transaction PIN.

8. Refusing / Delaying Payment Transactions

8.1 Unifina continuously monitors transactional streams via an automated real-time compliance rule engine. We maintain a legal right and obligation to refuse any Payment Order, freeze transfers, or delay execution where:

  • 8.1.1 The user has failed to provide complete, auditable verification data requested by our systems.
  • 8.1.2 The transaction fails our automated multi-factor authentication or biometric validation tests.
  • 8.1.3 The transfer violates any daily limit thresholds linked to the user's specific KYC Tier.
  • 8.1.4 The transaction violates our hard-coded 24-hour new user cooling-off limit of ₦20,000.
  • 8.1.5 The recipient name or destination profile matches entry lists on automated sanctions registries, AML watchlists, or PEP databases.
  • 8.1.6 The account behavior displays indicators of fraudulent activity, account takeover (ATO), or rapid velocity smurfing.
  • 8.1.7 Executing the transaction would place our clearing channels, including 9 Payment Service Bank (9PSB), into a state of regulatory non-compliance.
  • 8.1.8 We are directed to hold or freeze the profile by a formal order from a court of competent jurisdiction or an official mandate issued by a recognized regulatory body.
  • 8.1.8 If a bankruptcy order, winding-up petition, insolvency event, or any analogous legal proceedings are instituted against you or your business entity in Nigeria.
  • 8.1.9 If a corporate third party or infrastructure clearing node prevents us from finalizing the settlement (for example, core processing system downtime or settlement disruptions at 9 Payment Service Bank (9PSB).
  • 8.1.10 The Payment Transaction can only be executed via an external payment network or clearing clearing house that Unifina Limited is not strategically integrated with.
  • 8.1.11 The core banking technology platform or specific financial technology services provided to you have been suspended or restricted in any manner by our administrative teams.

8.2 In addition to the restrictive actions set out above in clause 9.1, we reserve the absolute right to also take any of the following administrative actions following an engineering or compliance review:

  • 8.2.1 Voluntarily hold or escrow funds subject to a contested Payment Transaction.
  • 8.2.2 Automatically apply inbound ledger funds to a negative E-Wallet balance or use incoming balances to offset a proven financial loss incurred by Unifina Limited due to your account activity.
  • 8.2.3 Instantly suspend or permanently terminate your access to the Unifina mobile application.
  • 8.2.4 Seize, freeze, or isolate ledger funds to fully comply with a valid court order, mareva injunction, law enforcement warrant, or other binding Nigerian legal processes.
  • 8.2.5 Unilaterally reverse a Payment Transaction (i.e., clawback and return digital funds to the originating payer’s E-Wallet).

8.3 If a Payment Order is flagged and subjected to an intensive compliance investigation, we may place an administrative hold on the payment rails and, subject to the Nigeria Data Protection Act (NDPA) and other Applicable Laws, provide appropriate status alerts to the intended recipient. Following our comprehensive review, we will either formally approve or cancel the Payment Order. If we approve the Payment Order, a notification will update on the app interface. If the Payment Order is cancelled by compliance, we will return the corresponding digital value to your E-Wallet ledger. While an active investigation is ongoing, we reserve the right to completely freeze your Account functionality.

8.4 We reserve the absolute right to freeze, lock, and block your entire Unifina Account if we determine or suspect any ledger funds to have been acquired illegitimately, or where you are completely unable to provide transparent details of the original source of funds moving from your Nominated Account into your E-Wallet.

8.5 If a Payment Order is refused or a Payment Transaction is explicitly delayed, provided such disclosure is permitted by Applicable Law (and does not constitute "tipping-off" under anti-money laundering regulations), you will be informed of the action taken and its underlying reasons through our primary communication channels.

9. Payment Limits

9.1 From time to time, Unifina Limited may dynamically configure variable payment limits on the monetary value of Payment Transactions you are permitted to carry out:

  • 9.1.1 In respect of a single isolated Payment Transaction.
  • 9.1.2 In respect of cumulative transaction velocity (daily, weekly, or monthly) over a specified period.

9.2 Applicable transaction limits are determined explicitly by your verified KYC Tier status and are clearly updated within the application profile screen. We retain the right to increase or decrease any local payment limits at our sole discretion based on system risk parameters, fraud indices, or Central Bank of Nigeria directives.

9.3 If you require an adjustment to your operational transaction thresholds, you must submit a formal limit modification request via the App or contact our team directly at support@unifina.com.ng.

9.4 We shall review and increase any operational payment limits strictly at our sole discretion. We are under no structural obligation to grant an increase and maintain the absolute right to require supplementary identity documents, bank statements, audited records, or physical mapping validations to substantiate the expansion of your transaction profile.

10. Unauthorized Payments

10.1 Subject to the provisions of this clause 10, where an unauthorized Payment Transaction occurs out of your Account due to third-party access, your financial liability shall be governed as follows: You may be held liable for an initial threshold of losses up to a maximum value of ₦25,000 for unauthorized transactions arising:

  • 10.1.1 From the physical loss, theft, or compromise of your paired mobile device or Authentication Instrument before you report it.
  • 10.1.2 Where you have failed to take reasonable operational precautions to keep your custom security keys, passwords, and transaction PINs safe.

10.2 You shall bear zero financial liability for an unauthorized or fraudulent Payment Transaction in cases where:

  • 10.2.1 The security exploit or financial loss was a direct result of an act, technical failure, or omission originating from our internal systems or employees.
  • 10.2.2 The extraction or misappropriation of your security credentials was mathematically or technically impossible for you to detect prior to the actual execution of the unauthorized Payment Transaction.

10.3 Except in instances where you have acted with fraudulent intent, you shall bear no liability for unauthorized balances where:

  • 10.3.1 We failed to provide an operational, always-on communication channel (such as our support mail) to allow you to log an emergency account freeze.
  • 10.3.2 You had explicitly notified our support team of the loss, theft, or compromise of your mobile device prior to the unauthorized transaction occurring.
  • 10.3.3 Our system bypasses mandatory multi-factor authentication (MFA) protocols for a high-risk transfer where such validation layers should have been programmatically required.

10.4 You will bear absolute, uncapped liability for all losses and all unauthorized Payment Transactions in cases where:

  • 10.4.1 You have committed, assisted, or engaged in collusive fraud.
  • 10.4.2 You have intentionally, or through acts of gross negligence, breached your core obligations to protect your security credentials as outlined in Section 4 of this Agreement.
  • 10.4.3 You have failed to notify us of a credential compromise without undue delay, or where you fail to report an unauthorized debit from your ledger:
    • If you are an Individual or Micro Enterprise, more than 30 days after the date your E-Wallet ledger was debited.
    • If you are a Large Enterprise, more than 7 days after the date your E-Wallet ledger was debited.

10.5 Where you operate a Large Enterprise Account, if you deny having authorized an executed transaction:

  • 10.5.1 The absolute burden of proof rests upon you to demonstrate that the transaction was not authenticated at the device layer, was recorded inaccurately on our databases, or was caused exclusively by an un-remedied technical breakdown in our infrastructure.
  • 10.5.2 The programmatic matching of an Authentication Instrument (PIN, OTP, or biometric verification) captured by our servers shall stand as prima facie legal proof that the transaction was fully authorized by your enterprise, or that you failed to exercise due care in protecting your credentials.

10.6 In cases where a rigorous technical investigation proves you bear no liability under this section, Unifina Limited shall reverse the unauthorized transaction value back to your wallet by no later than the conclusion of the next Business Day following the final investigative determination.

11. Unexecuted and Incorrectly Executed Payments

11.1 Unifina Limited will not be held liable for any financial losses, structural opportunity costs, or administrative fees you may experience as a result of our automated systems carrying out instructions precisely as you input them.

11.2 If you are an Individual or Micro Enterprise, in specific instances where our platform infrastructure fails to execute a transfer, or executes it incorrectly due to our internal system errors, you retain the right to claim a full reversal of the core transaction value into your wallet balance. If we collected an administrative processing fee on that specific failed instruction, you may claim a refund of that fee. If any unjustified electronic deductions occurred on our platform during the processing failure, we will programmatically re-credit those specific values to your ledger configuration without undue delay.

11.3 The remediation rights stipulated in clause 11.2 are completely void if Unifina executed the transfer order in strict compliance with the routing data you entered. If you input the incorrect destination bank account number, incorrect commercial bank name, or mismatched identifier, the transaction is irreversible. In such events, you may request that our team attempts to contact the receiving institution to assist in a retrieval process, and we reserve the right to bill you for administrative tracking costs in accordance with our current Fee Schedule.

11.4 If you are registered as a Large Enterprise, the immediate refund frameworks under clauses 11.2 and 11.3 do not apply to your profile. Unifina Limited carries no immediate refund liability for corporate enterprise payment routing errors. If an interbank transfer is delayed or incorrectly routed, you may lodge a trace request, and our operations team will act within standard corporate banking timeframes to help you track down the funds at your expense.

12. Term and Termination

Term

12.1 Once your account activation is finalized through the application, this Agreement becomes legally effective. There is no mandatory minimum contract timeline. This contract shall remain in continuous effect until formally terminated by either party in accordance with this Section 12.

Termination by Notice

12.2 You may opt to terminate this contract at any point, free of charge, by submitting an account closure request to our support desk via support@unifina.com.ng. The programmatic decommissioning, database decoupling, and formal account deletion process may take up to 30 days to fully conclude.

12.3 If you are an Individual or Micro Enterprise account holder, Unifina Limited may terminate this Agreement at any time, for any business reason, by providing you with a formal two months’ notice via email or in-app push alerts.

12.4 If you are onboarded as a Large Enterprise profile, Unifina Limited reserves the right to terminate this contract at any time, effective immediately upon sending a notice of termination.

Termination by Us and Right to Refuse to Provide Services

12.5 In accordance with our risk mitigation policies and strict compliance with the Nigeria Data Protection Act (NDPA) and CBN operational rules, Unifina Limited reserves the right to refuse service to any entity, soft-lock a profile, or immediately terminate this Agreement without prior notice under the following circumstances:

  • 12.5.1 You fail to satisfy basic user criteria:
    • If an Individual: You are under 18 years of age; lack the capacity to enter into binding legal contracts; or do not reside permanently within an active operational jurisdiction.
    • Security Flags: The system detects high-risk indicators of identity spoofing, synthetic credential utilization, or structured KYC breaches.
  • 12.5.2 Our compliance systems are unable to complete mandatory onboarding or recurring due diligence reviews to our absolute satisfaction, including an inability to:
    • Verify your clear, legitimate economic purpose for using our platform.
    • Confirm your real identity, verify your BVN/NIN metadata, or trace your corporate ownership back to a clear Ultimate Beneficial Owner (UBO).
    • Obtain transparent, legally sound documentation detailing the origin of your funds or the legitimate source of your wealth.
  • 12.5.3 You refuse, ignore, or fail to respond to our formal administrative demands to supply updated corporate records or identity documents within our specified timelines.
  • 12.5.4 You engage in transaction activity that violates Nigerian law, or execute interactions that we determine to be intentionally harmful, abusive, or destructive to the application’s network infrastructure.
  • 12.5.5 You supply our validation portals with false, altered, incomplete, or highly misleading documentation.
  • 12.5.6 We possess data-driven reasons to suspect that your wallet profile is linked to money laundering, terrorist financing, parallel market FX arbitrage, or cyber-fraud loops, and we cannot clear those suspicions.
  • 12.5.7 Your profile or associated financial networks match behavioral patterns characterized as high-risk, causing our risk committees to decline ongoing platform access.
  • 12.5.8 Your legal name appears on an active international or domestic financial sanctions list (such as OFAC, UN, or NFIU watchlists).
  • 12.5.9 Your profile carries overdue administrative balances, negative wallet funds, or unpaid service fees which you have failed to resolve after due demand.
  • 12.5.10 A competent Nigerian regulatory authority, court of record, tax commission (such as the FIRS or LIRS), or authorized law enforcement division issues a lawful command directing us to freeze your profile or terminate your relationship.
  • 12.5.11 An administrator of our clearing networks, or a direct licensed settlement partner (including 9 Payment Service Bank (9PSB) demands that we restrict or sever your account linkage to protect system safety.
  • 12.5.12 Providing ongoing financial technology services to you places Unifina Limited into direct violation of updated local laws or revisions to Central Bank of Nigeria operational frameworks.

12.6 If Unifina Limited exercises its lawful right under clause 12.5 to terminate this Agreement or deny service, we shall carry zero liability toward you for any resulting business disruptions, operational losses, commercial delays, or claims for expenses.

13. Consequences of Termination

13.1 Upon the effective termination of this Agreement for any underlying reason, Unifina Limited will immediately revoke your application permissions, deactivate your digital credentials, and block future access to our platforms by you, your corporate parent, subsidiaries, or corporate successors.

13.2 Following formal termination, our platform operations team shall:

  • 13.2.1 Intercept and reject any processing Payment Transactions that have not yet crossed our server time-of-receipt threshold.
  • 13.2.2 Close your digital E-Wallet partition.
  • 13.2.3 Reach out and transfer remaining cleared balances out of your digital wallet into any account matching you identity provided by you, less any outstanding operational fees or costs due to Unifina Limited.

Following the final balance transfer detailed in clause 13.2.3, Unifina Limited is fully released from all further contractual duties or transactional liabilities under this Agreement.

13.3 If we are technically or legally prevented (due to administrative holds, account closure errors, or regulatory bans) from transferring remaining balances to you, we will isolate the funds in a secure, non-interest-bearing settlement account until we receive a valid legal instruction from an authorized court.

13.4 Where your balance falls below zero or cannot satisfy all outstanding fees owed to Unifina Limited, you are required to wire the exact deficit amount into our corporate settlement account within five (5) Business Days from the termination date.

13.5 Unifina Limited is under no legal obligation to entertain balance recovery requests or wallet redemptions if such claims are initiated more than six (6) years after the date this Agreement was officially terminated.

14. Statements

14.1 You maintain the continuous right to view, filter, and download your comprehensive history of wallet loads, peer transfers, merchant transactions, and account redemptions directly inside the App's "Account History" dashboard. We will generate and render a formal digital transaction statement covering the trailing twelve (12) months upon request. If your statement contains a ledger entry that you did not initiate or authorize, you must report it immediately to our operations team via support@unifina.com.ng.

15. Fees

15.1 You are legally bound to pay Unifina Limited the processing charges, transfer costs, and account maintenance fees outlined within our dynamic platform Fee Schedule for all services utilized.

15.2 When an applicable fee is triggered under our Fee Schedule, our platform code will automatically debit the exact value directly from your E-Wallet ledger balance without requiring supplementary prompt authorizations.

15.3 If a processed transaction is subsequently invalidated, charged back, or reversed by a network clearing partner due to fraud or card validation errors, you are fully liable to Unifina Limited for the complete value of the transaction plus any associated clearing penalties. You authorize us to recover these sums by automatically deducting funds from your current wallet balance or offsetting subsequent inbound transfers. If your internal balance is insufficient, we reserve the right to recover the debt from your Nominated Account or pursue collection through legal channels as permitted by Nigerian law.

15.4 If Unifina Limited chooses to absorb a loss or settle a third-party claim on your behalf regarding a disputed transaction, we automatically assume all your subrogation rights against the recipient or third parties. We may pursue those collection rights directly or on your behalf at our absolute discretion.

16. Amending this Agreement

16.1 The authoritative and binding version of this User Agreement and our Fee Schedule shall be the most current version uploaded to our official website at https://unifina.com.ng/.

16.2 Unifina Limited reserves the right to unilaterally modify, rewrite, or update any section of this Agreement or the associated Fee Schedule to adapt to operational changes or new regulatory demands.

16.3 Upon pushing an amendment to this contract, we will broadcast an alert via email or our in-app notification system:

  • 16.3.1 If you are an Individual: We will use reasonable efforts to notify you in advance of the changes taking effect. If you find the updated terms unacceptable, you must immediately halt platform utilization and request account closure via support@unifina.com.ng before the implementation date. Continuing to access the Unifina mobile application after the terms are updated constitutes your absolute acceptance of the revised Agreement.

16.4 If any court of record or regulatory commission rules that a specific paragraph of this Agreement is void, illegal, or unenforceable under Nigerian law, the remaining provisions shall remain fully intact. Unifina Limited shall have the right to unilaterally update the invalid clause, replacing it with a compliant, legally sound provision that matches the original commercial and protective intent as closely as possible.

17. Notices

General

17.1 Every single notice, legal document, contract revision, support message, or dispute communication managed under this Agreement shall be written and delivered exclusively in the English language.

Notices to You

17.2 Unifina Limited will securely transmit notifications, transactional alerts, and compliance requests to you through any of the following active channels:

  • 17.2.1 The App Dashboard: Via real-time push notifications or internal user inbox messages.
  • 17.2.2 Electronic Mail: Sent directly to the verified primary email address linked to your profile records.
  • 17.2.3 Physical Courier: Dispatched directly to the physical residential address captured during your enhanced KYC validation process.

17.3 You are strictly obligated to ensure that the contact channels, email structures, and mobile phone lines mapped to your account remain active and accurate. If your communication details change, you must update your settings inside the application immediately.

17.4 Digital and physical notices issued by Unifina Limited are legally considered received by you:

  • 17.4.1 If sent via email: On the exact calendar day the message is successfully dispatched from our mail servers.
  • 17.4.2 If sent via in-app alerts: The moment the notification payload is recorded as delivered by the app container.
  • 17.4.3 If sent via physical mail: Three (3) Business Days following formal dispatch to a licensed courier service within Nigeria.

Notices to Us

17.5 Any legal notices or formal service of process intended for Unifina Limited must be sent via physical mail to our Corporate Legal Department at No. 1 Ogbelle Layout Jeddo, Warri, Delta State, or transmitted via email to support@unifina.com.ng.

17.6 If you log an urgent support claim or security notice verbally through our customer service lines, we may require you to submit a structured written confirmation via email within ten (10) Business Days to establish a non-repudiable ticket history.

18. Privacy and Data Protection

18.1 Protecting your personal and financial data is an absolute mandate at Unifina Limited. Please review our complete Privacy Policy carefully to understand our data storage strategies, cloud localization frameworks, and compliance with the Nigeria Data Protection Act (NDPA) 2023. If, during a peer-to-peer transaction or business interaction, you accidentally or intentionally receive sensitive or personal identity data belonging to another Unifina user, you are legally bound to preserve absolute confidentiality. You are completely barred from distributing, extracting, or utilizing a Unifina customer's personal data for independent commercial or marketing efforts unless you possess their explicit, documented consent.

19. The App Infrastructure

Third-Party Operating System Providers and Hardware Manufacturers

19.1 The Unifina mobile application is constructed to operate on software containers managed by third-party mobile platforms, such as Apple iOS and Google Android. Unifina Limited carries sole, exclusive responsibility for providing ongoing application maintenance, patch management, and support services. Covered Third Parties bear zero operational or warranty obligations regarding the performance of our application. Any legal demands, platform failures, or maintenance complaints relating to the Unifina mobile container are our exclusive responsibility, not the responsibility of Apple Inc., Google LLC, or your wireless network carrier.

19.2 If you run the Unifina application on an Apple iOS device, you acknowledge that Apple Inc. and its corporate subsidiaries stand as third-party beneficiaries of this User Agreement. Upon your acceptance of these terms, Apple Inc. gains the legal right to enforce the sections of this contract against you in their capacity as a third-party beneficiary. Equivalent legal rights apply to Google LLC regarding Android distribution models.

Services via Mobile Data Networks

19.3 The Unifina application requires active mobile internet access or SMS services to process transactional requests. You are entirely responsible for paying all data access fees, roaming charges, and SMS network tariffs billed by your telecommunications provider. Your network provider bears no responsibility for the core security or delivery of financial technology services.

20. Intellectual Property

Unifina Web Properties

20.1 Our primary web portals and mobile applications may feature curated third-party commercial offers, business search metrics, or partner integrations. Unifina Limited does not guarantee that third-party product summaries, corporate descriptions, pricing structures, or user review frameworks are fully accurate, current, or free from error. These data segments are provided exclusively for general informational reference and do not constitute an endorsement by our company.

Intellectual Property Rights

20.2 “unifina.com.ng”, “Unifina Limited”, “Unifina”, and all custom logos, application designs, software interfaces, visual brand identities, and proprietary features developed on our platforms are the exclusive property of Unifina Limited or our corporate licensors. You are completely prohibited from copying, adapting, mimicking, or using our intellectual assets without securing our prior written consent. All page structural definitions, custom icon packages, application code blocks, and deployment scripts are protected under copyright, trademark, and intellectual property laws of the Federal Republic of Nigeria.

License Grant

20.3 Utilizing our fintech platforms requires downloading our compiled mobile software components (the "Software"). Unifina Limited grants you a limited, non-transferable, non-exclusive, revocable license to utilize the Software solely on a device that you personally own or control. This license is granted strictly for personal or authorized business use in total alignment with this User Agreement. You are completely barred from renting, leasing, distributing, or sub-licensing your access rights to a third party. You agree not to copy, alter, reproduce, modify, decompile, reverse engineer, disassemble, or attempt to extract the underlying source code of our application infrastructure. If you violate these technical license terms, you will face immediate account termination and be held liable for all resulting intellectual and financial damages suffered by Unifina Limited or our infrastructure providers.

21. Liability Frameworks

21.1 If Unifina Limited suffers technical, financial, or regulatory damages because you intentionally violate our terms, trigger central bank fines, or engage in malicious security exploits, we maintain an absolute right to lock your wallet balances for up to 180 days. We will deduct proven financial damages directly from your ledger assets and initiate aggressive legal actions against your person or business entity to recover additional losses, tracking expenses, audit costs, and external legal fees.

21.2 Unless explicitly prohibited by the laws of the Federal Republic of Nigeria, you assume full personal and corporate responsibility for your use of our mobile application, using our software channels entirely at your own risk. We explicitly disclaim all representations, warranties, conditions, or guarantees of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a specific transaction goal, or non-infringement of third-party intellectual properties. We do not guarantee that the application's processing rails will remain completely uninterrupted, secure, or free from network connection timeouts during regional clearing platform challenges.

21.3 The Unifina engine and application services are provided strictly on an "as is" and "as available" basis, without any express or statutory guarantees. Neither Unifina Limited nor our primary core financial clearing partners warrant that our application servers are entirely immune to complex zero-day cyber exploits, distributed denial of service (DDoS) vectors, or temporary communication disruptions caused by third-party carrier breakdowns.

21.4 You assume the complete cost of maintaining, securing, and replacing the mobile hardware components you use to access our software, including your mobile smartphone or data hardware tools.

21.5 Under no legal scenario or theory of liability (whether in contract, tort, negligence, or strict liability) shall Unifina Limited, our directors, employees, or integrated clearing partners (9 Payment Service Bank (9PSB) QoreID) be held liable for any indirect, incidental, special, exemplary, punitive, or consequential damages. This includes any claims for loss of corporate profits, lost transaction data, business interruption, or opportunity costs arising out of your reliance on our platform performance or your inability to access the application during infrastructure upgrades.

Limitations on Cumulative Liability

21.6 To the maximum extent permitted under the laws of Nigeria, the total, cumulative, aggregate financial liability of Unifina Limited (including our corporate officers, directors, and developers) to you for all proven claims or platform damages shall never exceed the total fee volume you paid directly to us for using our financial technology services during the three (3) months immediately preceding the event that caused the loss.

Indemnification

21.7 You agree to fully defend, indemnify, and hold harmless Unifina Limited, our parent networks, affiliates, and employees against all third-party legal claims, regulatory fines, operational losses, damages, and legal costs arising directly out of your breach of this User Agreement, your violation of financial regulations, or your infringement of third-party privacy rights.

Release

21.8 If you experience a business dispute, commercial failure, or transactional conflict with another Unifina user regarding an underlying marketplace payment, asset exchange, or peer interaction, Unifina Limited is entirely removed from such conflict. You hereby release Unifina Limited and our corporate officers completely from any and all claims, damages, or demands arising out of or connected with such user-to-user disputes.

22. Applicable Law and Dispute Resolution

22.1 This User Agreement shall be interpreted, governed, and construed in accordance with the laws of the Federal Republic of Nigeria. The courts of Nigeria shall possess exclusive legal jurisdiction over any structural claims, contract breaches, or legal matters arising out of your utilization of our products.

22.2 You retain the right to submit any complaints regarding your wallet performance or application errors to our support team. We will track, evaluate, and resolve all complaints in total compliance with our internal Complaints Handling Procedures, keeping with Central Bank of Nigeria consumer protection guidelines.

23. Contract Survival and Force Majeure

Survival

23.1 Upon the formal termination of this Agreement or the closing of your account profile, all sections of this contract that by their inherent nature are designed to continue shall fully survive termination. This includes Section 1 (Definitions), Section 8 (Refusing Transactions), Section 10 (Unauthorized Payments), Section 13 (Consequences of Termination), Section 15 (Fees), Section 20 (Intellectual Property), Section 21 (Liability Frameworks), Section 22 (Applicable Law), and Section 23 (Survival/Force Majeure).

Force Majeure

23.2 Unifina Limited shall carry no legal liability for any delay, system failure, execution disruption, or operational damage experienced by your profile if such failure is directly or indirectly caused by an event of Force Majeure. This includes “Acts of God”, national grid power failures, civil unrest, labor strikes, regional telecommunications outages, fiber optic line cuts, pandemics, unexpected changes in central bank clearing rules, cyberwarfare vectors, or any macro clearing system breakdown completely beyond our reasonable operational control.

24. General Provisions

24.1 You acknowledge and agree that this Agreement is strictly between you and Unifina Limited, and not with any third party (including, but not limited to, any Covered Third Party), and that we are solely responsible for the technical deployment of the Services. Your use of the Services may be subject to separate agreements you may enter into with a Covered Third Party (such as your mobile operating system or telecommunications provider). You agree to comply with all applicable Covered Third Party terms of agreement when using the Services. We are not a party to agreements with a Covered Third Party and carry no responsibility for the products, network availability, or services provided by such Covered Third Parties.

24.2 It is your exclusive responsibility to determine what, if any, taxes apply to any Payment Transaction you execute or receive via our platform, and it is your responsibility to collect, report, and remit the correct tax to the Federal Inland Revenue Service (FIRS), relevant State Internal Revenue Service (such as LIRS), or other appropriate tax authority in Nigeria. Unifina Limited is not responsible for determining whether local taxes apply to your ledger transactions, nor are we liable for collecting, reporting, or remitting any taxes, levies, or statutory deductions arising from any transaction.

24.3 This Agreement, the Fee Schedule, and other corporate documents (including but not limited to our NDPA-compliant Privacy Policy) referenced in or linked to this Agreement, which are hereby incorporated herein and made a binding part of this Agreement by this reference, contain your and our entire Agreement regarding your use of the Services, completely superseding all prior oral or written agreements.

24.4 If any provision of this Agreement is deemed to be illegal, void, or unenforceable under Nigerian law or Central Bank of Nigeria directives, such provision shall be enforced to the maximum extent possible, and any remaining illegality or unenforceability will not affect the validity, legality, or enforceability of any other provisions of this Agreement. The remaining terms will together be construed as if such illegal or unenforceable provision had not been included in this Agreement.

24.5 Unless the right of enforcement is explicitly and textually granted herein, it is not intended that any provision of this Agreement shall be enforceable by any person who is not a direct party to this Agreement.

24.6 The clause headings used throughout this Agreement are inserted for convenience of reference only and are not to be considered as parts, active provisions, or limiting interpretations of this Agreement.

24.7 You may not transfer, assign, mortgage, charge, subcontract, declare a trust over, or deal in any other manner with any or all of your rights and obligations under this Agreement without our prior written consent. Unifina Limited shall have the absolute right to assign, transfer, or novate this Agreement, or any rights and obligations under this Agreement, to a third party, subsidiary, or corporate successor at any time without requiring your consent or providing prior notice.

24.8 We reserve the absolute right to transfer, assign, or structurally restructure this Agreement, or any right or obligation under this Agreement, at any time to adapt to corporate mergers, acquisitions, or infrastructure changes.

24.9 Our administrative delay or technical failure to act with respect to a contractual breach by you or others does not waive our legal right to act with respect to that specific breach, or subsequent, similar, or recurring breaches.

24.10 Nothing in this Agreement shall be deemed to create, imply, or establish any form of partnership, joint venture, employer-employee relationship, agency, or any other similar commercial relationship between you and Unifina Limited, and/or other individuals or entities involved with providing the underlying financial technology infrastructure under this Agreement.

24.11 Unifina Limited may arrange for our licensed partner commercial banking institutions or clearing nodes (including but not limited to 9 Payment Service Bank (9PSB) to provide you with access to virtual accounts, or specialized digital wallets (a “Unifina Account”). By utilizing the Unifina Account, you explicitly agree to the partner institution's specific terms and conditions, as applicable from time to time. For the avoidance of doubt, these applicable infrastructure terms are between you and the respective licensed partner bank, not Unifina Limited, and in the event of any operational inconsistency between this User Agreement and the partner institution's framework, the partner bank's terms shall strictly govern your use of that specific account instrument and your legal relationship with that institution.

HOW TO CONTACT US

If you are dissatisfied with any aspect of the financial technology services you have received from Unifina Limited, or if you need to report an urgent platform exploit or unauthorized debit, you can log an official complaint with our operations team via the following primary communication channels:

  • Email Support: Send a detailed message directly to support@unifina.com.ng
  • In-App Customer Care: Lodge a secure, non-repudiable complaint using the live custom support chat interface within the Unifina mobile application.